Frequently asked questions
Charlotte Home Accessibility hears the same handful of questions from families weighing ramps, stair lifts, walk-in showers, grab bars and aging-in-place remodels — here are straight answers.
What is Charlotte Home Accessibility?
We're a local referral and service network. You tell us about your project, and we connect you with an independent local provider who serves your area. Requesting a quote is free.
Which areas do you serve?
Charlotte and Ballantyne plus surrounding towns: Matthews, Mint Hill, Pineville, Huntersville, Cornelius, Mooresville, Concord, Gastonia, Monroe, Indian Trail, Waxhaw and Weddington in North Carolina, and Rock Hill, Fort Mill and Indian Land in South Carolina.
What kinds of projects can you help with?
Wheelchair ramps and modular aluminum ramps, indoor and outdoor stair lifts, vertical platform lifts, walk-in showers, tub-to-shower conversions, walk-in tubs, grab bars, doorway widening, non-slip flooring, ceiling lifts, accessible kitchens and bathrooms, and whole-home aging-in-place remodeling.
How quickly can someone come out?
It depends on the provider's schedule and the project. If you have an urgent need — like a hospital discharge — mention it in your request or call us so we can prioritize it.
Does Medicare pay for home accessibility modifications?
Original Medicare generally does not cover home modifications like ramps or showers. Some Medicare Advantage plans, VA programs, state agencies and nonprofits may help. Check directly with each program.
Do I need a permit?
Many structural, plumbing, electrical and permanent exterior projects require permits from your city or county. Your provider can explain what applies at your address.
Will my HOA need to approve a ramp?
Often, yes, for exterior changes visible from the street. Interior work like grab bars and stair lifts usually doesn't need HOA review. A provider can help you prepare a submission.
Do you help senior living communities or small offices?
Yes, on a limited basis — typically entrance ramps, grab bars, doorway widening and accessible restroom updates. Tell us about the building and what you need.
What's the difference between a walk-in tub and a walk-in shower?
A walk-in tub has a door and seat for soaking; you wait for it to fill and drain. A walk-in shower has a low or no threshold and is usually faster and easier for caregivers.
Is there any cost or obligation to request a quote?
No. Submitting a request is free and you're under no obligation to hire anyone.
Talk to someone about your project today.
Get a free quote
Free, no obligation. Prefer to talk? Call (704) 555-0100.